SHIPPING:
- Processing Time: Orders will be shipped within 1-2 days upon placement.
- Carrier: We partner with DHL for prompt and dependable delivery.
- Tracking: Once dispatched, tracking information will be emailed to customers.
- Rates: Shipping is complimentary within Germany. For international rates, please refer to the table below,
RETURN & EXCHANGE:
Log in for hassle-free return/exchange management. If you made a purchase without registering an account with us, you can still log in using the email address linked to your payment provider.
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Return Window: You have 14 days from the day of receipt to return your purchase without specifying a reason.
- Condition of Returned Goods: Items must be unworn and in resalable condition. If an item shows signs of use, we reserve the right to impose restocking charges.
- Sale Items: Purchases made at a discounted rate are final — no refunds or exchange.
- Return Shipping Fees: If you're returning for a refund, return shipping fees will be your responsibility.
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Exchanges: Inside Germany, we cover not only the return shipping costs but also the shipping costs for sending the exchanged item back to you. For overseas customers, you're responsible for both returning shipping costs and receiving the exchanged item.
- Processing Time of an Exchange: Your desired new item will be shipped out via DHL within 2 business days after we receive the returned goods.
- Processing Time of a Refund: Your refund will be processed within 10 business days from the date we receive your returned item, using the same payment method you used for your purchase.
- Eco-Conscious Tip: In a bid to lessen our environmental footprint, we urge you to review product details, especially sizing, closely before making a purchase. Make sure your chosen product aligns with your needs.