While you don't need an account to make a purchase, creating one offers numerous advantages. Not only can you manage your orders seamlessly, but you'll also get access to exclusive newsletters, promotional offers, and be first in line for our upcoming referral bonus programs. Join us and elevate your shopping experience!

We strive for promptness in delivering your items. Typically, orders are dispatched within 1-2 days via DHL from when they are placed. If you're in a rush, please get in touch, and we'll do our best to accommodate your needs.

National (Germany) orders typically arrive in 1-2 and internationally in 2-8 business days after shipping. Please note that customs clearance may occasionally cause delays for orders outside the European Union. Once your order leaves our warehouse, you'll receive tracking information via email to keep tabs on its status.

We know that sizing can vary between different cuts and fits. Instead of a one-size-fits-all guide, we provide detailed sizing information for each item, complete with our model's sizes. This way, you can make an informed choice based on the actual measurements of the item and our model showcases, ensuring you find the perfect fit for your style.

Visa, Mastercard, Maestro, Klarna, Sofort, Shop Pay, Apple Pay, Google Pay, Bancontact, eps-Überweisung, iDEAL, Bank Deposit, Paypal, Amazon pay.

• Return Window: You have 14 days from the day of receipt to return your purchase without specifying a reason. 
• Condition of Returned Goods: Items must be unworn and in resalable condition. If an item shows signs of use, we reserve the right to impose restocking charges.
• Sale Items: Purchases made at a discounted rate are final — no refunds or exchange.
• Return Shipping Fees: If you're returning for a refund, return shipping fees will be your responsibility.
• Exchanges: Inside Germany, we cover not only the return shipping costs but also the shipping costs for sending the exchanged item back to you. For overseas customers, you're responsible for both returning shipping costs and receiving the exchanged item. 
• Processing Time of an Exchange: Your desired new item will be shipped out via DHL within 2 business days after we receive the returned goods.
• Processing Time of a Refund: Your refund will be processed within 10 business days from the date we receive your returned item, using the same payment method you used for your purchase.
• Eco-Conscious Tip: In a bid to lessen our environmental footprint, we urge you to review product details, especially sizing, closely before making a purchase. Make sure your chosen product aligns with your needs.

To initiate a return, visit the RETURN PORTAL. If you made a purchase without registering an account with us, you can still log in using the email address linked to your payment provider.

Visit the RETURN PORTAL for hassle-free return management.

If you've had a change of heart and wish to modify or cancel your order before it's fulfilled, please reach out to us at info@vandalor.com. Our customer service team will assist you in making changes or canceling the order if it's still possible.

If you receive an incorrect or faulty item, we're truly sorry for any inconvenience caused. We're committed to making it right for you, and we'll cover all shipping costs. To initiate an exchange, please visit our RETURN PORTAL. Your satisfaction is our priority, and we appreciate your understanding as we work to resolve the issue promptly.

If your order is not fully delivered, we sincerely apologize for any inconvenience. Please reach out to our customer service team at info@vandalor.com, and we will promptly resolve the issue to ensure you receive your complete order.